Privacy Policy - Back to Living
Last Updated: 6th of May 2026
Our Commitment
We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 and Australian Privacy Principles (APPs).
What Information We Collect
When you book a consultation:
Name, email, phone number, date of birth
Billing address and payment information (processed via Stripe)
Medical history and current symptoms you share with us
Medicare or private health insurance details (for rebate purposes only)
When you use our website:
IP address, browser type, device information
Pages visited and time spent (via analytics)
Why We Collect It
We collect information to:
Provide physiotherapy consultations and treatment
Process payments and issue receipts
Communicate with you about appointments
Meet professional record-keeping obligations (AHPRA requirements)
Improve our website and services
How We Use and Share Your Information
We use your information to:
Deliver physiotherapy services
Send appointment reminders and follow-up communications
Process payments
Keep clinical records (required by law for 7 years)
We may share your information with:
Your GP or other healthcare providers
Legal authorities - if required by law
We will NEVER:
Sell your information to third parties
Share your health information without your consent (except as required by law)
Use your information for unrelated marketing
Security
We protect your information through:
Encrypted data transmission (SSL/TLS)
Secure password-protected systems
Limited staff access on a 'need to know' basis
Secure cloud storage with Australian data centres where possible
Overseas Disclosure
Some service providers may store data outside Australia:
Google (analytics, email) - USA, complies with GDPR
We do not otherwise disclose your information overseas.
Your Rights
You have the right to:
Access the information we hold about you
Request correction of incorrect information
Request deletion (subject to our legal retention requirements)
To exercise these rights: Contact us via backtoliving.com/contact
We will respond within 30 days. We may charge a small fee ($20) for complex access requests.
Please notify us if your contact details change.
Health Records Retention
As required by AHPRA, we retain clinical records for 7 years after your last consultation.
Cookies
Our website uses cookies for:
Analytics (Google Analytics) to improve user experience
Remembering your preferences
You can disable cookies in your browser settings, but this may affect website functionality.
Complaints
If you have privacy concerns:
Contact us first: backtoliving.com/contact - we will respond within 30 days
If not satisfied, contact:
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au/privacy/privacy-complaints
Changes to This Policy
We will update this policy as needed and post changes on our website.
Privacy questions: backtoliving.com/contact